Refund policy

Returns

All sale (discounted) items are final sale. If they are returned, they will be subject to a $5 restocking fee. Restocking fees cap at $20 per return. (So if you return 6 sale items, instead of a $30 restocking fee, it will only be $20)

Our return policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange.

Customer satisfaction is our number one goal. If you are not completely satisfied with your item, you can mail back the item/s within 1 week of receiving it. Project6Kids will refund you the cost of the item/s. The refunds will be issued within 48 hours and usually appear on your credit card or paypal statement within 3-5 business days. You can request a refund or replacement within seven days after receiving your order by sending us an email to info@project6ny.com. The return shipping costs are your responsibility.

To be eligible for a return, your item must be unused and in the same condition that you received it. Make sure to send it back in either the original packaging or a similar box that will protect the items during shipping. (No flat envelopes for items with metal).

Shipping
To return your product, you should mail your product to our address: Project 6 Kids, 10185 West Sample Rd, Coral Springs, FL 33065.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if we provided the label for you).

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Although it might cost a few more dollars, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If we do not receive your return and there is no tracking number to track a lost package and start a trace, we will be unable to provide a refund. 

For further questions, please email info@project6ny.com.